Submit a request

Please enter the bar code of the product

Please enter the freshness code of the product. It can usually be found on the side or bottom of the pack, and ends with CA

Where you purchased the product

Please enter the details of your request. A member of our support staff will respond as soon as possible.

I hereby consent to the collection and use by Imperial Tobacco Canada of the personal information I provided in this form, including my name, my contact information and my date of birth, in order to respond to my complaint, my question or my comment, and to allow the company to compile statistics regarding the quality of its products and its services. In order to allow Imperial Tobacco Canada to provide me with a better service should I submit another request, I further consent that the information in question be saved in a database that the company may consult and update if I contact it again.

Add file or drop files here